RETURNS & EXCHANGES

Order Inspection

Upon receiving your order, we recommend checking the condition of the packaging, the completeness of the shipment, and whether the delivered products match your order.

If you notice any damage to the packaging, the products, or any discrepancy with your order, please report it to the carrier and contact our Customer Support team as soon as possible.

Right of Withdrawal

In accordance with the applicable laws of the Republic of Poland and the Act of 30 May 2014 on Consumer Rights (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta), the consumer has the right to withdraw from a distance sales contract within 14 calendar days from the date of receipt of the goods, without giving any reason.

To exercise this right, you must notify the seller of your decision before the withdrawal period expires and return the goods in accordance with the applicable legal requirements.

Return Conditions

The customer has the right to inspect the goods to the extent necessary to establish their nature, characteristics, and functionality.

Returned products must:

• show no signs of use beyond what is necessary for inspection;
• retain their original appearance and consumer properties;
• be free from mechanical damage caused after delivery;
• be returned in their original packaging (where applicable), together with all accessories and components;
• be accompanied by proof of purchase.

If the returned goods do not meet these conditions, the seller reserves the right to reduce the refund amount in accordance with applicable law.

Products Excluded from Return

In accordance with the applicable laws of the Republic of Poland, the right of withdrawal does not apply, in particular, to:

• cosmetic products and professional nail products (including gel polishes, base coats, top coats, gels, polygels, acrylic systems, liquids, primers, dehydrators, nail care products, and other cosmetic products) where the protective seal or packaging has been opened after delivery and the products cannot be returned for hygiene or health protection reasons;
• products showing signs of use or damaged after delivery;
• products manufactured or customised according to the customer's individual specifications.

Products with manufacturing defects or products that do not conform to the order are eligible for return, replacement, or refund in accordance with applicable law.

Defective or Incorrect Products

If you receive a product with a manufacturing defect or a product that does not match your order, please contact our Customer Support team and provide:

• your order number;
• a description of the issue;
• photographs of the product, where possible.

After reviewing your request, we will inform you of the return, replacement, or refund procedure.

Returning Products

Products should be returned using the delivery method agreed upon with our Customer Support team.

If the return is made under the right of withdrawal, the customer is responsible for the return shipping costs unless otherwise required by applicable law or stated in our Terms of Sale.

If the return results from a manufacturing defect, an incorrect product, or an error on the seller's part, the seller will cover the return shipping costs.

Refunds

Once the returned goods have been received and inspected, the refund will be issued using the same payment method that was used for the original purchase, unless otherwise agreed between the parties.

Refunds will be processed no later than 14 calendar days from the date on which the seller receives notice of the withdrawal. The seller may withhold the refund until the returned goods have been received or until proof of their return has been provided by the customer, whichever occurs first.

Product Exchange

If you wish to exchange a product, please contact our Customer Support team. After reviewing your request, we will offer the available exchange options depending on product availability.